How to Update the Shipping Address for Your Autoship SubscriptionUpdated 22 days ago
Keeping your shipping address up to date ensures that your Autoship orders are delivered to the correct location. Follow the steps below to update your shipping address for your Autoship subscriptions:
- Log into your account
- Proceed through the My Account link here or visit our website and locate on the "My Account" icon from the menu (it is the icon that looks like a silhouette of a person).
- Under the Login section, enter your username and password to access your account.
- Forgot your password? No worries! Use the "Log in Without Password" option. With this option, you will be emailed a login link to the email address associated with your account. Be sure to check your spam or junk folder if it doesn't appear in your regular inbox within 10 minutes. Once you've gained access to your account, you may reset your password to one you'll remember by going under the Account Details page.
- Navigate to Autoship Subscriptions
- Once logged in, go to the "Scheduled Orders" section.
Select the Subscription to Modify
- If you have more than one, you will see a list of your Autoship subscriptions.
- Find and select the subscription for which you want to change the address for.
Change the Address:
- Within the subscription details, locate the Shipping Address section.
- Directly below the shipping address details, select "Update your shipping address."
- An editable shipping address form will appear.
- Revise the address details as needed. Please double check the address details to ensure accuracy.
Confirm the Change:
- After revising the shipping address details, click "Update Shipping Address" to save the changes.
Please note: The address update will reflect on future orders only. If your schedule has cycled and an order is already in processing, you will need to contact our Hero Support Team directly to request any changes to that order. Visit My Account > Orders to see if you have an order in processing.
Thank you for being a valued Autoship member!