My coupon code isn't workingUpdated 13 days ago

When you try to apply a code, our system will show you the specific reason it didn't work — so you shouldn't have to guess. Here's what each message means and what you can do about it.

"Invalid code" or similar

This is usually the most confusing message, since it can mean the code simply wasn't entered correctly — even if you're confident it's right. Double-check for typos or extra spaces, and try copying and pasting the code directly rather than typing it out, which is the best way to avoid entry errors.

"Expired," "already used," or similar

These messages mean exactly what they say — the code has passed its expiration date, or it's a one-time-use code that's already been redeemed. In this case, keep an eye out for future promotions instead.

Minimum order value or product restrictions

Some codes only apply once your order reaches a certain amount, or only to specific products. If the system flags this, check that your order meets the code's requirements.

Trying to combine codes

Only one coupon or store credit code can be applied per order — codes cannot be stacked.

If you've double-checked the above and still believe your code should be valid, contact us here and we're happy to look into it for you.