Can I make changes to my order once placed?Updated 7 hours ago

We totally get it — sometimes you need to tweak an order after you've hit "place order." Here's what we can (and can't) do once your order has been submitted.

Change the shipping address: We'll always try! Reach out to us right away and we'll do everything we can to update your address before your order ships — but we can't guarantee it. Be sure to provide the updated address when you contact us.

Add an item to an order: Once an order is placed, we're not able to add items to it. If you'd like something else, you can either place a new order for those items, or request to cancel your current order so you can place one fresh order with everything you want.

Remove an item from an order: This one's a "we'll try our best" too — contact us as soon as possible and we'll do what we can to remove it before your order ships. It's not guaranteed, so the sooner you reach out, the better our odds.

Change the size, color, or swap an item: Once your order is placed, we're unable to modify a product or swap it for something else. You're welcome to keep the order as-is, or reach out to request a cancellation so you can reorder with the changes you want.

Cancel an order: Just like the changes above, cancellations can be requested but aren't guaranteed — it depends on where your order is in processing. Reach out as soon as you can and we'll see what we can do!

Need help? Contact our support team with your order number and the change you are requesting and we'll take it from there.