Once an order has been placed on iHeartDogs.com, we’re unable to add items to it. However, if you forgot to include an item in your order, you may place a new order for any additional products you need. This ensures you’ll receive all the items you
You may request to cancel physical items or orders that haven’t shipped yet by contacting us as soon as possible here. Once an order is placed, our fulfillment team is moving quickly to get it shipped, so while we can’t guarantee a cancellation, we w
You may request an address change on an order that hasn't shipped yet by reaching out to us immediately here. Once an order is placed, our fulfillment team is moving quickly to get it shipped, so while we can’t guarantee the change, we will do our ve
Yes, we do ship to Puerto Rico. However, due to fulfillment reasons, Puerto Rico is listed as a country of its own. So rather than selecting United States as the country, select Puerto Rico instead once you reach the Cart or Checkout page. Examples:.
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order.
To view your order status and tracking details, please visit our Track Order page here. Note:
We know how exciting it is to await your package, and we’re here to ensure you can easily track your order every step of the way. To check your order status and tracking, visit our Tracking Page. Note:. Domestic Shipments. Once your order has shipped
To keep a record of your order history, you must have a shopping account created. If you have an account established already and would like to view your order history, first sign into your iHeartDogs.com account with your user name and password. Next
Our shipping costs vary by product and shipping address so, we recommend that you add the items you would like to your shopping cart. The shopping cart page will display a 'Calculate Shipping' link which you can click and enter your Country, State, a
Some items in our store are fulfilled from different locations. This means your order may arrive in multiple packages. If this applies to your order, it will be confirmed on your order receipt and in your shipping notifications. If you’ve received on
If you recently placed an order and have not received a confirmation email or receipt, follow the steps below to resolve the issue:. 1. Thoroughly check your inbox. Start by checking your email inbox for the confirmation email or receipt. Be sure to
We offer expedited shipping, Two Day and Next Day options, with delivery Monday through Saturday* (*exclusions apply - see chart below for details).
At iHeartDogs, we’re excited to offer international shipping to our global family of dog lovers! Here’s a detailed guide to help you understand our international ordering options. DDP is currently available for orders shipping to Australia, Canada, U
We are required to complete a customs declaration with the retail value of the item(s) purchased, iHeartDogs cannot legally declare your order as a gift.Our current available shipping method is UPS Mail Innovations (with delivery made by local mail s
Once an order ships, we are unable to make changes to the shipping address that you provided on the order. However, in some cases, you can contact the shipping carrier directly to request a change. If your order was shipped via DHL, unfortunately no
We understand how frustrating it can be when your tracking information shows that your package was delivered, but you can’t find it. Most packages arrive as expected when the tracking indicates delivery, but occasionally, packages can be mistakenly m
Order processing time will vary based on the product and the shipping method selected. Ready-to-ship items. Ready-to-ship items are items that are available in inventory at the time of purchase. For these items, processing time will vary based on the
We're excited to guide you through the simple steps of placing an order on our online store. Below is a detailed walkthrough to ensure a smooth shopping experience:. 1. Browse Products:. 2. Add Items to Cart:. 3. Review Your Cart:. 4. Proceed to Chec
While we strive to ship to as many locations worldwide as possible, there are certain countries and regions where we are currently unable to deliver. Due to various logistical and regulatory reasons, we do not offer shipping to the following countrie
Products will remain in your cart until they are purchased or removed. It’s easy to manage your items by clicking the shopping cart icon at the top of any iHeartDogs.com page. The cart page is a great place to review your order before you checkout. P
At this time, we do not offer a shipping service that requires a signature upon delivery.
Pre-ordering is when you purchase an item before it is available, with the understanding that it will be shipped later. For orders containing pre-order items please note:
Our holiday ordering deadlines are posted throughout our website on the product pages themselves as the deadline will depend on the product you are ordering and the shipping method selected. As long as you place your order by these deadlines, we do o
We currently ship to all countries except:. Albania, Algeria, Angola, Benin, Brazil, Cameroon, Cook Islands, Costa Rica, Crimea-Region of Ukraine, Cuba, Gambia, Guatemala, Indonesia, Iran, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Malawi, Moldova, M
If you find an error in your order after it has been delivered, please submit a help ticket to our Hero Support team here. We strive to exceed your expectations and will get the matter resolved ASAP.
Common Credit Card Payment Error Codes2 = General decline by card issuing bank or service provider3 = Refer to card issuing bank for verbal approval27 = Address Verification Service (AVS) mismatch999 = Unknown system error. Solutions1) Make sure you
We accept:. *Note: PayPal is not available for orders containing CBD/Cannanine products or subscription items. Afterpay is no longer offered as of 5/10/2023.
We use a variety of carriers for delivery to our customers: Domestic orders ship via USPS, FedEx, and DHL (with final delivery by USPS). International orders are sent via UPS Mail Innovations with the local postal service making the final delivery.
We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates. Processin
We know you’re eager to receive your order, and we’re here to help you understand when you can expect your order to ship. Processing time (prior to shipping) depends on the the item, its shipping location, and the selected shipping method (Standard o
We understand how exciting it is to receive your order! Here’s everything you need to know about tracking your purchase and understanding the delivery process. To check your order status, visit our Tracking Page. Note:. Domestic Shipments. Once your
Thank you for your interested in our products! To learn more about our wholesale offerings, visit the link here.
We try to make shopping on iHeartDogs.com fast and easy. If you have trouble completing your order, start by double checking your shipping and payment details (including the billing address) for any missing or incorrect information. It never hurts to
Tracking numbers are issued by a shipper and then updated during the process. If a tracking number is issued, then the shipping label has been printed and prepared for pick-up. How frequently the information is updated depends on the carrier (usually
Every merchant is different. If you place an order with iHeartDogs.com, the payment method used is charged at the time the order is placed. In adherence to the Federal Trade Commission and the Mail, Internet, or Telephone Order Merchandise Rule we a
We'll send an email confirmation as soon as we receive your order. Once we start processing it, items may be canceled for reasons such as:
Some items in our store are fulfilled from different locations. This means your order may arrive in multiple packages. If this applies to your order, it will be confirmed on your order receipt and in your shipping notifications. If you’ve received on