Gifting OptionsUpdated a month ago

We're delighted you're considering sending a gift from iHeartDogs! Here's how to place a gift order:

1. Shop Your Items
   • Browse our store and add the items you wish to purchase to your cart.
2. Shipping to the Gift Recipient
   • You can have the gift delivered directly to the gift recipient by entering their address in the “Shipping Address” field during checkout.
3. Enter a Gift Message
   • On the final page of checkout, you will see a checkbox that says "Is this a gift?". Check this box to unlock additional gifting options.
   • After checking this box, you’ll have the opportunity to write a personal message. It’s a wonderful way to add a personal touch and make your gift even more memorable! Please double-check your message before completing the purchase.
   • NOTE: Depending on where your items are shipping from, the gift message will either be printed on the order packing slip OR sent digitally via email immediately after purchase. Details will be confirmed at checkout.
4. Complete Your Purchase

Common Questions

Q: Can I send a gift to multiple addresses?

A: Yes! You can place separate orders for each recipient, each with its own shipping address and gift message.

Q: Will pricing information be included?

A: No! Rest assured that the packing slip included in the gift package (or the digital communication sent to the recipient) will not display any pricing information. 

Q: Is my gift message editable after placing the order?

A: Unfortunately, once the order is placed, the gift message cannot be edited in some cases. It will depend on the items you have ordered. You may contact our Hero Support Team for additional information.

Q: Can a gift message be added after placing the order?

A: Unfortunately, once the order is placed, a gift message cannot be added afterwards in some cases. It will depend on the items you have ordered. You may contact our Hero Support Team for additional information.

Q: Are gift wrapping options available?

A: At this time, we do not offer gift wrapping options but this may become an option in the future. Stay tuned for updates!

Q: Can a gift be returned?

A: Yes, the recipient can return the gift according to our return policy. 

We hope this guide helps you navigate our gifting options with ease. If you have any further questions or need assistance, our Hero Support Team is always here to help. Happy gifting!