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Can I make a direct donation?

Absolutely! To make a direct donation online, please visit our link here. Alternatively, you can mail in a check to:. Greater Good CharitiesC/O: Accounting301 Union Street #21308,Seattle, WA 98111 US. We sincerely thank you for your generosity and pa

Do you have any pets for adoption?

iHeartDogs.com does not house pets for adoption. To provide clarification, we are a retail company and when you shop on our website, we make a donation through each purchased item towards one of a variety of give-back programs. Our flagship give-back

Do you offer holiday catalogs?

We do not offer physical catalogs - however, you can browse our entire store online.

Do You Offer Supplement Samples?

At iHeartDogs, we understand that pet parents want the best for their furry companions, and sometimes it’s hard to know if a supplement will be the perfect fit. While we currently do not offer supplement samples, we want you to shop with confidence k

Gifting Options

We're delighted you're considering sending a gift from iHeartDogs! Here's how to place a gift order:. Common Questions. Q: Can I send a gift to multiple addresses?. A: Yes! You can place separate orders for each recipient, each with its own shipping

How can I contact customer service?

You can reach out to us in a variety of ways during our normal business hours which are 8AM-5:30PM PST Monday-Friday (excluding holidays).

How can I get a coupon or promo code?

We occasionally send coupons for use on merchandise only to our iHeartDogs.com subscribers. Please be sure to subscribe and remember to check your emails!

How to help a dog with separation anxiety?

Help your dog by consulting your veterinarian first to rule out any medical issues such as infections, hormone disorders, and other health issues that might lead dogs to have accidents in the house. If his health is in order, then follow a routine, s

My coupon code isn't working

If the coupon or store credit code you've attempted to use isn't working, it could be because the code has expired, been used too many times or is not valid for the item(s) you are trying to purchase. It's also possible that you may have entered the

What are your gifting options?

If you are placing a gift order, you may opt to create a gift note. This option is presented at Checkout and must be selected prior to completing your purchase. On the Payment page of Checkout, you will see "Is this a gift? (optional)" above the Plac

What causes anxiety in dogs?

Many factors can cause anxiety in dogs, including environment, development, and learning experiences. In addition, a dog’s genetic background, which may be influenced by his breed or parents, may have a significant impact on how he develops. For exam

What do vets recommend for dog anxiety?

Veterinarians often try several options to treat dog anxiety, depending on the causes. Your veterinarian may prescribe drugs or natural remedies if your dog develops a major anxiety issue. SSRIs, antidepressants, and other medications are sometimes u

What if the item I want is not available/out of stock?

If an item you want is unavailable or out of stock, we encourage you to join the waitlist for that product (if available). This will allow you to be notified via email as soon as the item becomes available for purchase. Additionally, you can reach ou

When should dogs take joint supplements?

Many pet owners assume that the best time to start joint supplements are when your pup starts showing signs of needing them. However, preventative care is essential. This can begin as early as a year old for some dogs. Depending on your dogs size and

Where do I enter my coupon or store credit code?

If you have an hero credit (store credit), coupon / promo code or e-gift certificate that you would like to redeem on your order, enter the code at the Cart page OR Checkout page prior to completing your purchase. 1. CART PAGE: Enter your code in the

Why can't I open your emails?

Sometimes a customer may have trouble either opening or viewing one of our emails.  The images in the email may appear distorted or way too large for the screen.  The reason for this is due to the specific formatting of the html code in the marketing