Hero VIP Membership - How do I cancel my membership?Updated 23 days ago
We understand that you may need to cancel your Hero VIP Membership. While we'd hate to see you go, you may cancel your Hero VIP Membership at any time directly from your account.
To Cancel Your Membership
- Log into your account
- Visit our website and locate on the "My Account" icon from the menu. It is the silhouette of a person.
- Under the Login section, enter your username and password to access your account.
- Forgot your password? No worries! Use the "Log in Without Password" option. With this option, you will be emailed a login link to the email address associated with your account. Be sure to check your spam or junk folder if it doesn't appear in your regular inbox within 10 minutes. Once you've gained access to your account, you may reset your password to one you'll remember by going under the Account Details page.
- Navigate to your Hero VIP Membership
- Once logged in, go to the "My Subscription" / "Hero VIP Subscription" section.
Select the Subscription to Modify
- If you've signed up more than once, you will see a list that includes your current membership and past memberships.
- Select the current subscription that you want to cancel.
- Cancel Hero VIP Membership
- Look for the "Cancel" button within the subscription details and select that.
- Confirm Cancellation
- A confirmation message will appear asking if you are sure you want to cancel your subscription.
- Click "Confirm" to finalize the cancellation.
Thank you for being a Hero VIP member! You may rejoin at any time.