iHeartDogs

You can reach out to us in a variety of ways during our normal business hours which are&#xA0;8AM-5:30PM PST Monday-Friday (excluding holidays).<ul><li>Live Chat: Talk to a customer service agent live with any product questions, concerns or order questions. If we aren&#x2019;t online at the time you are, leave us a message through the Live Chat feature and we will get back to you via email pronto! Find the red chat button at the bottom-left corner of this page.</li><li>Email: Send us a message right&#xA0;<a href="https://contact.gorgias.help/forms/vvxrh9oe" rel="noopener noreferrer" target="_blank">here</a> &#x2013; your message is very important to us and we will research your question and get back to you with an answer as quickly as pawsible!</li><li>Message us on Facebook: Send us a quick message on Facebook and we will get back to you with an answer as fast as we can!</li></ul>

You can reach out to us in a variety of ways during our normal business hours which are 8AM-5:30PM PST Monday-Friday (excluding holidays).

How can I contact customer service?

General

Can I add item(s) to an order I placed?

Can I cancel an order or item(s) within an order?

Can I change the address on an order I placed?

Do you ship to Puerto Rico?

Duties and Taxes

How can I check the status of my order?

How can I track my order?

How do I view my order history?

How much does shipping cost?

I only received part of my order. Where's the rest?

I placed an order and didn't receive a confirmation/receipt. What do I do?

If I choose expedited shipping, when will my order arrive?

International Ordering

International Shipping Policies

My order has shipped. Can I make changes to my delivery address?

My tracking information says my order was delivered, but I didn't receive it. What do I do?

Order processing information

Placing an order

Shipping Restrictions

Shopping Cart

Signature upon delivery

What are pre-order items?

What are your holiday ordering deadlines?

What countries does iHeartDogs ship to?

What do I do if I receive an incorrect, incomplete, or damaged order?

What is a payment error code?

What payment types does iHeartDogs accept?

What shipping carrier does iHeartDogs use?

When will my order be delivered?

When will my order ship?

Where's my order?

Wholesale

Why can't I place my order?

Why is my tracking number not showing any info?

Why was my credit card charged before my order shipped?

Why was my iHeartDogs order cancelled?

Will my order be shipped or delivered in more than one package?

Ordering & Delivery

90-Day Returns, Exchanges & Replacements Policy

Returns & Replacements

Data erasure request

Delete my personal information

How to unsubscribe from our email list

Privacy Policy

Forgot/lost your password

How to add a pet to your account for iHeartDogs Birthday Club

How to create an account

How to edit account details

How to unsubscribe from iHeartDogs Birthday Club

Why can't I log in to my account?

My iHeartsDogs Account

Can my dog take more than one of your products at once?

Checking Product Availability or Stock Status

Clothing Size Charts

Is your supplement/treat safe for my dog?

Personalizing Apparel

Personalizing Ornaments

Where are your products made?

Cannanine™ Bacon Flavored CBD Chews For Mobility - FAQ

Cannanine™ Bacon Flavored CBD Chews For Anxiety - FAQ

Cannanine™ Bacon Flavored CBD Chews

Cannanine™ CBD Oil For Mobility - FAQ

Cannanine™ CBD Oil For Anxiety - FAQ

Cannanine™ CBD Oil

Christmas Tree Dog Night Light

Filled With Love Memorial Magnetic Therapy Bracelet - Size Adjustment Video Tutorial

Filled With Love Memorial Magnetic Therapy Bracelet

How much can the urn hold?

Forever Loved Dog Angel Urn

iHeartDogs 100% Norwegian Salmon Oil - FAQ

iHeartDogs 100% Norwegian Salmon Oil

iHeartDogs Advanced 8-in-1 Hip & Joint Chews for Mobility - FAQ

iHeartDogs Advanced 8-in-1 Hip & Joint Chews for Mobility

iHeartDogs Allergy & Itch Relief for Dogs - FAQ

iHeartDogs Allergy & Itch Relief for Dogs

Omega 3-6-9 Select - FAQ

Omega 3-6-9 Select

User Guide: Solar Lanterns

Solar Lanterns

Product Information

Hero VIP Club Guide

Hero VIP Membership - How do I access my membership deals/discounts?

Hero VIP Membership - How do I update payment?

Hero VIP Membership - How do I cancel my membership?

Hero VIP Membership - How to Join

Autoship Guide

How to Add or Remove Products from Your Autoship Subscription

How to Cancel an Autoship Subscription

How to Change the Frequency of Your Autoship Subscription

How to Change the Next Occurrence Date for Your Autoship Subscription

How to Pause an Autoship Subscription

How to Resume an Autoship Subscription

How to Start an Autoship Subscription

How to Update Payment Information for Your Autoship Subscription

How to Update the Shipping Address for Your Autoship Subscription

Autoship

Memberships, Subscriptions & Communications

Can I make a direct donation?

Do you have any pets for adoption?

Do you offer holiday catalogs?

Do You Offer Supplement Samples?

Gifting Options

How can I get a coupon or promo code?

How to help a dog with separation anxiety?

My coupon code isn't working

What are your gifting options?

What causes anxiety in dogs?

What do vets recommend for dog anxiety?

What if the item I want is not available/out of stock?

When should dogs take joint supplements?

Where do I enter my coupon or store credit code?

Why can't I open your emails?

About Rainbow Bridge 🐶🌈

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How can I contact customer service?Updated a month ago