I didn't get an order confirmation email — what should I do?Updated an hour ago

If you placed an order and didn't receive a confirmation email, don't worry — this is usually easy to sort out. Here's how to check what happened.

1. Check your inbox thoroughly

Search your inbox (including your spam/junk/promotions folders) for an email from us. Confirmation emails can occasionally get filtered or delayed.

Tip: If you find it in your spam or junk folder, add us to your contacts so future order and shipping updates land in your main inbox.

2. Check your bank or card statement

Look at your recent transactions for a charge from us. Our charges will appear as IHEARTDOGS.COM on your statement.

If you find the charge: Your order did go through — you just haven't received the email. Contact us here with the following so we can verify and resend your confirmation:

• Full name
• Email address used at checkout
• Shipping address used on the order

Common reasons this happens

• A typo in the email address entered at checkout
• Email provider delays or spam filtering

If you don't find a charge: Your order most likely did not go through — this can happen if there was a payment error or the order wasn't completed at checkout. No charge means no order was placed, so you won't be charged. Feel free to try placing your order again, and reach out if you run into any issues at checkout.

What to expect after you contact us

Once you reach out with the details above, our team will verify your order and get back to you within 48 business hours (9AM-5:30PM PDT Monday-Friday, excluding holidays) with your confirmation and answers to any other questions.