When will my order be delivered?Updated 22 days ago
We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.
Order Processing Time
Processing time (prior to shipping) depends on the item, its shipping location, and the selected shipping method (Standard or Expedited).
To find out where a specific item is shipped from, check the Shipping Info icon on the product page.
Standard Shipping (United States & International):
- Items Shipping from California: Orders are processed within up to 4 days (Monday through Saturday).
- Items Shipping from Michigan: Orders are made-to-order and processed within up to 7 business days (Monday through Friday).
Expedited Shipping (United States Only)
Expedited shipping (2-Day or Next-Day Delivery) is only available for items shipping from California being delivered within the 48 contiguous states.
- Orders placed Monday through Saturday (excluding holidays) by 12:00 PM PST / 3:00 PM EST: Ship the same day
- Orders placed Monday through Saturday after 12:00 PM PST / 3:00 PM EST, on Sundays, or on holidays: Ship the following business day
Transit & Delivery Time
Once your order is shipped, transit times will vary based on your selected shipping method and destination.
Domestic (U.S. & U.S. Territories)
- Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
- 2-Day Air: Delivery occurs within 2 days Monday through Saturday, excluding holidays, after the order is shipped. No delivery on Sunday.
- Next Day Air: Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday.
International: Duties and Taxes Paid (shipping to AU/ CA/ UK/ NZ):
- Standard Shipping: Delivery typically occurs within 14 business days M-F, excluding holidays, after the order is shipped.
- Premium Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped.
International: Duties and Taxes UNPAID (orders shipping to ALL other international destinations EXCLUDING AU/ CA/ UK/ NZ):
- Standard Shipping: Delivery typically occurs within 4 weeks after the order is shipped.
- Duties and taxes are due upon receipt
- Delivery made by local postal service
- Expedited service options are not available
Tracking Your Order
As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.