Why was my credit card charged before my order shipped?Updated 22 days ago

Every merchant is different.  If you place an order with iHeartDogs.com, the payment method used is charged at the time the order is placed.

In adherence to the Federal Trade Commission and the Mail, Internet, or Telephone Order Merchandise Rule we are required by law to ship your order within 30 days of the day the order was placed (or provide a refund) - although 99% of the time we ship it much much sooner than that! :)

Domestic Orders (within the USA)

Ready-to-ship items (jewelry, stickers, socks, toys, supplements, etc.) should be received within 10 business days (M-F) from the time order is placed. Note: This does not apply to orders containing pre-order items (for more information, see our pre-order policy)

Made-to-order items (personalized items, apparel, mugs, etc.) should be received within 14 business days (M-F) from time the order is placed.  These items enter into production after your order is placed which is why they take a little longer.

International Orders (shipping outside the USA)

International orders should be received within 4 weeks from the time the order is placed.

If for some reason your order is delayed, we do our best to let you know the cause right away!  If you feel you should have received your order by now but haven't, please let us know! Submit an email request here and our Hero Support Team will look into it ASAP!

FTC RULE SUMMARY:
The Mail, Internet, or Telephone Order Merchandise Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.